Effective Date: April 4, 2025

At WigsULike.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Refunds To qualify for a refund:

  • You must initiate a return within 14 days of receiving your order.
  • The item must be unused, in its original condition, and in the original packaging.
  • Certain products such as final sale items, custom orders, and opened wigs may not be eligible.

2. How to Initiate a Return

  • Email contact@wigsulike.com with your order number and reason for return.
  • We will provide you with a return authorization and instructions.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.
  • We recommend using a trackable shipping method.

4. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection.
  • Approved refunds will be processed to your original payment method within 5–10 business days.

5. Late or Missing Refunds

  • If you haven’t received a refund after 10 business days, please check with your bank or payment provider.

6. Exchanges

  • We only replace items if they are defective or damaged.
  • If you need an exchange, contact us first before sending the item.

7. Damaged or Defective Items

  • Contact us immediately with photos of the damaged item.
  • We will offer a replacement or refund, depending on your preference.

8. Final Sale Items

  • Items marked as final sale cannot be returned or refunded.

9. Contact Us If you have any questions about our refund policy, email us at contact@wigsulike.com.